CUSTOMER SERVICE TEST – EVALUATE CANDIDATES

The Customer Service AP evaluates the applicant in terms of: customer service strengths, potential strengths, and areas that need development. Validity scales identify applicants who have an unusually positive or unusually negative style of self-presentation—and the scores of those applicants are automatically adjusted. In addition, the report includes recommendations for training and motivation. This assessment will help you evaluate candidates applying for customer service positions as well as identify training/motivational needs for current employees.

WHAT THE CUSTOMER SERVICE AP MEASURES

The Customer Service AP offers a specific recommendation regarding a person’s suitability for a customer service role, and a listing of their relative strengths and weaknesses in the skills and behaviours associated with good customer service performance.

CUSTOMER SERVICE CHARACTERISTICS
  • Diplomacy in relating to others
  • A cooperative attitude
  • Patience
  • A relaxed attitude
  • An ability to restrain assertiveness in relating to others
  • A focus on achievement and getting things done
  • An ability to be non-competitive when relating to others in a customer service situation

USES OF THE CUSTOMER SERVICE AP

EMPLOYEE SELECTION INDIVIDUAL DEVELOPMENT

Sample Report – outline report

The Customer Service AP report outlines the strengths and weaknesses of applicants. Includes detailed feedback on customer service and inside sales characteristics, sales success characteristics, motivation and achievement characteristics, work and interpersonal strengths.

custsv_ap_profile